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We had engaged in a conversation with the player and the casino to better understand the issue. After a thorough review of the case and discussions with the casino ohjoycasino.com, it had been determined that the player’s bonus funds were confiscated in error. The casino had restored the bonus funds to the player’s account. We had kept the complaint open and continued to mediate between the player and the casino. After a while, the player confirmed that he had received the funds.

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